Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful.
Look and feel matters
Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.
Connect with customers
Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.
A chatbot that helps
Help Bot won't waste your customer's time. It's only there to connect you with a real person.
Give customers a choice
When chat is available, customers can reach out using the channel that works best for them.
Look smarter in meetings
Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.
Connect Help Scout with all the things
Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.
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Our people make the difference.
We’re an extension of your customer service team, and all of our resources are free.
These friendly and knowledgeable folks are available via email and chat.